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Payment & Return

FAQ

How can I pause my invoice?

How can I pause my invoice?  

We advise you to use the Klarna app or website if you wish to pause your Klarna invoice, or contact their customer service directly. The most common reason behind wanting to pause an invoice is if you’ve returned an order/product and awaiting refund or change of invoice. 


Why can’t I place my order with Klarna Invoice?

Why can’t I place my order with Klarna Invoice? 

There could be several reasons as to why you’re unable to do this. Read on Klarna’s home page on “Declined purchase” or contact their customer service. 


What does it cost to return a product?

What does it cost to return a product?   

The retrieval of trampolines / pallet goods is carried out by a shipping company commissioned by us. The customer bears the return costs of 99 euros including VAT. The return costs are offset against the credit of the returned goods (refund including the original freight costs).
 

Parcels are returned via GLS and are free of charge for the customer. After registering the return, the customer will receive a return slip by email. The shipping costs of the original order will not be refunded.
 

To register a return and before returning the goods, please fill out the return form and send it by email to info@northtrampoline.com. Then print out the form and attach it to the outside of the return.
 

Parcels that have been delivered to a parcel shop and not picked up by the customer within the collection period and are therefore sent back to our warehouse are not treated as returns as described above. In this case, the purchase price will be repaid minus a processing fee of 20 euros. 


How can I obtain a copy of my invoice?

How can I obtain a copy of my invoice?  

You’ll find your copy at Klarna’s website or app.
https://www.klarna.com/ 


Is it possible to regret my purchase?

Is it possible to regret my purchase?  

As a customer, you have the right to get your money refunded if you exercise your right of return or withdraw from the purchase. The money will be returned within 14 days of receipt of the return to North Trampoline. If you cancel the purchase due to a late delivery or complaint, the amount will be refunded within 14 days of notification that you wish to cancel the purchase. 


How do I make a claim?

How do I make a claim? 

As a private person, you have warranty rights for two years from the receipt of the goods when purchasing new products. This applies to defects that result from an original product fault. Submit complaints as soon as possible after detection of the defect. In the case of complaints received after six months from receipt of the goods, the so-called burden of proof lies with the buyer, i.e. the buyer must prove that the defect was present from the beginning. Contact customer service and include photos and your invoice. 


 

 

We offer the following payment options in cooperation with Klarna:

  • Credit card (Visa/ Mastercard)


     

 

 

 

Klarna is one of Europe’s largest banks and is providing payment solutions for 90 million consumers across 170,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.
Our aim is to make it easier for people to shop online. In the last 14 years, technology has evolved, excited and transformed the world around us, yet our mission remains as relevant as ever, to make paying as simple, safe and above all, smoooth as possible.

 

Klarna Services Terms

The payment options are offered as part of Klarna Checkout. More information and the terms of use for Klarna Checkout can be found here. (For general information on Klarna, please click here.) Your personal information will be treated by Klarna in accordance with the applicable privacy policy and as stated in Klarna’s Privacy Policy.


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