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Terms & Conditions

 

 

FAQ

General

General

Any and all business relationships between North Trampoline and the customer will be governed by the applicable terms and conditions. Deviating conditions or general terms and conditions of the customer are not valid, unless otherwise agreed in writing.
Should any of these provisions - for whatever reason - not be applied, this shall not affect the validity of the remaining provisions.


Warranty

Warranty  

We provide a guarantee of at least one year on all products in our range (excluding consumables). The guarantee applies to production and development faults caused by the factory / manufacturer / supplier, unless otherwise stated at the time of purchase. The buyer has under no circumstances any more legal entitlements towards North Trampoline than North Trampoline itself has towards the respective manufacturers.
Read more here.


Returns

Returns

North Trampoline follows the applicable legal basis for consumer protection and, in addition, grants its customers a 30-day right of return upon receipt of the goods. We recommend returning the goods in their original packaging. If the original packaging no longer exists, this may result in an impairment of the goods.

If the product has been used intensively and more than is necessary to obtain a basic understanding of the function or properties of the product, the customer must bear the costs of any impairment of the goods that has been created in the customer's possession. If the goods are returned to us in an acceptable condition, the entire amount of the original order will be repaid after inspection of the goods by our staff.

The retrieval of trampolines / pallet goods is carried out by a shipping company commissioned by us. The customer bears the return costs of 99 euros including VAT. The return costs are offset against the credit of the returned goods (refund including the original freight costs).

Parcels are returned via DPD and are free of charge for the customer. After registering the return, the customer will receive a return slip by email. The shipping costs of the original order will not be refunded.

To register a return and before returning the goods, please fill out the return form and send it by email to info@northtrampoline.com. Alternatively, you can register the return using our online form at https://eu.northtrampoline.com. Then print out the form and attach it to the outside of the return.

Parcels that have been delivered to a parcel shop and not picked up by the customer within the collection period and are therefore sent back to our warehouse are not treated as returns as described above. In this case, the purchase price will be repaid minus a processing fee of 20 euros.


Complaints

Complaints

In the event of complaints, consumers must inform North Trampoline of any faults in the goods immediately after they have been discovered.
North Trampoline follows the current legal basis for consumer protection.
In the event of a dispute, you can use the European Commission's Online Dispute Resolution platform (OS) (ec.europa.eu/consumers).


Claims

Claims  

As a private person, you have warranty rights for two years from the receipt of the goods when purchasing new products. This applies to defects that result from an original product fault.
Submit complaints as soon as possible after detection of the defect. In the case of complaints received after six months from receipt of the goods, the so-called burden of proof lies with the buyer, i.e. the buyer must prove that the defect was present from the beginning.


Repayments

Repayments

As a customer, you have the rigth to get your money back if you exercise your right of return or withdraw from the purchase. The money will be returned within 14 days of receipt of the return to North Trampoline. If you cancel the purchase due to a late delivery or complaint, the amount will be refunded within 14 days of notification that you wish to cancel the purchase.


Customer service

Customer service 

North Trampoline strives to clarify all concerns and questions regarding the purchase and ordering process. You can always contact North Trampoline by email: info@northtrampoline.com


Company
North Trampoline, Avero Handelsgesellschaft mbH
ATT: Kreykamp Logistics
Herrenpfad-Süd 34
41334 Nettetal
Germany




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